24/7 Customer Support in Shared Website Hosting
All of our shared website hosting plans feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our web hosting services well before you make a purchase or you're a current client and you have any kind of question or a problem, you'll be able to contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - several phone lines around the globe for your convenience plus live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more technical matters or any matters which need additional time to research and handle. Unlike various other web hosting providers, our trouble tickets have a guaranteed maximum response time of only one hour, which means that whatever the trouble is, it will be resolved timely and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You're able to try out our support services even before you aquire a semi-dedicated server account from our company as we have phone and live chat support for billing, pre-sales and general questions. Our agents can help you select the ideal package or provide you with information about our servers, so as to confirm if the system requirements for your web sites are met. If you are a current client, you will also be able to contact us via e-mail or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that whenever you employ any of these 2 methods of correspondence, you will get a reply within less than 1 hour and that’s 24/7, which includes weekends and official holidays. If you've used the hosting services of other suppliers, even big ones, you're able to compare the reply time because it ordinarily takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Servers
With our Linux VPS web hosting plans, you'll never have to wait for more than one hour in order to get help for any type of issue that you may experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all of the tickets that you open from your billing Control Panel or email messages that you send to our tech support crew. We have local phone numbers in several countries around the globe as well as a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the various ways of communication, so whatever your question or issue is, there'll always be someone to help you in a timely manner. When you need help with third-party software, which you cannot deploy or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we supply feature 24/7 support through various methods of communication and with a one-hour maximum response time guarantee. When you want to learn more about the packages or you have various billing or general questions, you're able to phone one of the local numbers that we have around the globe or you could use our live chat support and speak with a live representative. For entirely tech difficulties that require the help of a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email, as all these channels are more appropriate to track a particular issue. The answer time for them rarely surpasses half an hour, therefore you can forget about having to wait for a full day in order to get help. The support service is available for any server-related issues, which includes the pre-installed software. If you want assistance for third-party apps, you may consider adding the Managed Services upgrade that we provide for all plans.